Loan Conditions
Useful Links
UPDATED  RULES 2015R.doc
Email: info@manchesterunitycu.co.uk
Back
Useful Links
Home
About us
History of Credit Unions
Frequently asked questions
How to Join
Download pages
Loan Conditions
Complaints
News
LP terms & Conditions

Office hours Monday to Friday 9am-3pm

Please leave a message on voicemail, and we will return your call

 

Manchester Unity

Credit Union Limited

Oddfellows House, 184-186 Deansgate

Manchester M3 3WB

Telephone: 0161 214 4629 Fax 0161 214 4628

Email: info@manchesterunitycu.co.uk

Manchester Unity Credit Union Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority,

Reg No 213401

Complaints

If you have a complaint, in the first instance you must write to or phone the credit union head office at :

Oddfellows House, 184-186 Deansgate, Manchester

M3 3WB.

Please include your account details and the reason for your complaint.

We will endeavour to resolve your complaint within four weeks of receipt, if we haven’t, we will send you an interim letter explaining why we have not resolved your complaint, and, will endeavour to resolve it within eight weeks.

If for any reason you feel your complaint was not satisfactorily resolved you have the right to take your complaint to the FOS (Financial Ombudsman Service) within six months. You must go through the credit union’s internal complaints procedure first before taking it to the FOS.

 

Their website address is:

http://www.financial-ombudsman.org.uk/contact/index.html

 

Telephones:

 0800 023 4 567  calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone

0300 123 9 123  calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

 

Postal address:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

 

Updated 26-02-2015